Aerotek Outbound Call Center Representative in Somerset, New Jersey
MUST HAVES :
Customer Service Experience; goal and metrics-driven in either retail or call center
Data Entry Experience; experience entering in high volume of customer information
Internet and computer skills/experience including MS Outlook and Excel
JOB DESCRIPTION :
Responsible for a high volume of outbound calls to current and new patients to schedule appointments for hearing exams, services, follow-ups, and clinic events at nearest Hearing Life clinic.
Consult with patient to explore their specific needs.
Clearly communicate and explain the value of products and benefits of using the service.
Manage documentation of results in the customer relationship management (CRM) system.
Schedule appointment accurately based on customer protocol. Accurately book and track appointments in multiple systems.
Coordinate scheduling with hearing professionals at clinic. Follow-up with patient regarding appointment as necessary.
Maintain call logs and detailed reports.
Answer inbound questions (via phone, email) relating to all customer questions.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.
Location: Somerset, New Jersey
Posting ID: 6387838-1726
Pay Rate: Up to US$14.00 per hour
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.